Oi Ratan! (Oh, do you mind me being impertinently forward and rude? Well get a taste of your own marketing executives' medicine, chum).
Oiu00a0Ratan! (Oh, do you mind me being impertinently forward and rude? Well get a taste of your own marketing executives' medicine, chum).
The other day, Rats Tats, I went off to pick up a Photon Plus connection from Tata Indicomm.
Rather taken in by the product, I thought I could attach one to my laptop and breeze out with the speed of the internet.
Butu00a0 sigh! The sunny day ceased to exist the moment the surly chaps (and one grumpy woman) got to me.
"This picture is scanned. Go shoot some fresh ones!"
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Do they even care? Don't be fooled by the smile on her face. Customer care executives are famous for all the wrong reasons in India. |
"No! No credit cards go get cash and come."
"No! It won't be activated today!"
"No! I can't give you bill now, the printer is not working later you wonly come and pick it up nobody free to come to your residence and drap off!"
So I finally go get the required pics, I get the cash, I get the hope that they would finally come and set it up the next day. And then I get a call later in the afternoon from the same grumpy lady "Who said my fellow will come next day? I will send when free!" And bang the phone goes down.
So I go get my money back, (and the woman is astounded that I think she's rude!) call Ask Me Services for more numbers of Tata Indicomm (All the branches can't be as bad, can they?) and finally connect with someone who is half pleasant.
He comes along with the device, and then swans out with vague promises to get it up and running the next day. But at least he smiled and gave me a bill (Obviously, giving a bill for your money is a huge deal with these Indicomm guys!).
The next day I get a call from some service executive at six pm, "Saar, I am coming now only to your house, tell off the directions!"
After much negotiation and apologising for the cardinal sin of not being home when His Indicommness was coming over, he agrees to re-sched his arrival to nine thirty the next morning. At ten thirty (yes I do swalpa adjust maadi) no signs of the man (and his phone was switched off) makes me finally call Customer Service.
Which nobody picks up even after you have punched in the numerous dial one, dial two options. Finally, after I have called for-what-the zillionth time, I give up. And go off to the internet cafe where I am writing this...
Well, Mr Tata, the next time you want a new internet device, I do hope it comes to you easier.
They may, just may, even give you a bill, without a quibble.
