Are You Walking The Talk? Why Your Follow Through Rate Determines Your Success

So what is follow through?

The exact definition of follow through is continuing an action or task to its conclusion.

In the B2C environment, follow through is a priceless contributor to customer satisfaction.

One of the ways Total Grounds Management, Inc. ensures 100% follow through is by striving for project completion and inculcating it as a value within the organization.

Here are three things you didn't know about following through.

It's A Show Of Respect

A coworker's time is as precious as everyone else's, and following through shared responsibilities is a show of respect for all the time invested at the workplace. At TGM, everyone views landscapes as living works of art that deserve to be handled in the same way as other valuable forms of art. The tremendous respect they have for the environment is clearly communicated in the way they manage the one surrounding their clients.

If you are getting paid to do a job, following through shows that you respect the owner and will have a natural inclination to step up your game even in the most challenging conditions. Failure to follow through amounts to disrespect towards the people involved in the project or task at hand.

Follow through is a value that shows you care about what you do and what you say.

How Follow Through Increases Customer Satisfaction

Customers are happy with businesses that keep their promises. They know it's easy to talk, but they also know it takes a true master to materialize every promise made on the marketing copy.

It shows you are trustworthy, and will help build your credibility. These are invaluable traits for any business owner. The fact that you did what you said you would do positions you as a leader. It helps you a great deal when you need to forge new and strengthen new relationships.

The results of following through are completion and customer satisfaction. Sometimes, completion means going an extra mile. That's where the idea of after-sale-service comes from.

Going The Extra Mile

In landscaping, doing extras not only makes your customers happy, it can also earn you a lot more income. Some companies will offer to cut your lawn for free as they carry on with a bigger project on your property. Such an action can move any customer to save that company's contact on speed dial.

Every time you follow through, you obtain a win, no matter how small or large. Every win contributes to success. That's how TGM, Inc. has maintained a steady growth pattern for over four decades.

Setting realistic goals and giving your word reasonably are just the beginning of following through. Instead of trying to impress your clients by promising them what's going to get done within a certain time frame, focus more energy on getting it done. This way, your business will satisfy more customers and increase your revenue.