With a total of 117 flights from Mumbai, and 46 from Pune, cancelled till Saturday following the IndiGo debacle, passengers left in the lurch are turning angry, especially with baggage delays and mix-ups.

Passengers are now angry at the airline for the delay that is happening with baggage claim as well, with the crew facing the difficulty of sorting out thousands of bags according to flight schedules. An IndiGo ground staffer, requesting anonymity told Sunday mid-day, “At first the bags were sorted out as they were taken out of the flights, but in the last few days as the number of cancellations has grown, it has become a complete mess. The ground staff are also helping the crew, even facing some physically abusive passengers. We understand their anger and urgency, and hope that they realise that we do not control the flights completely, and are doing the best we can.”