With the monsoon retreating, Mumbaikars are once again hoping the city’s battered roads will finally see some repairs. One such trouble spot is the service road of the Western Express Highway (WEH) near Santacruz Metro station (Aqua Line), where Entry/Exit B2 was opened last October. The entry/exit is awkwardly located in the middle of the service road, splitting it into two narrow lanes for vehicles coming from Road No. 10 via VN Bakshi Chowk towards Santacruz East railway station or the Western Express Highway.

Of these, the right-side lane is used the most and has now turned into a pothole-ridden nightmare. For the past two years, the surface has been deteriorating, with craters as deep as three to four inches in several spots. Santosh Tiwari, a local who works near the service road, told mid-day, “When we saw the road getting worse, we approached the BMC, but they said it’s not under them, it’s the Metro authority’s responsibility. 
Since then, I’ve seen multiple accidents, people tripping, and vehicles skidding because of the uneven surface and lack of a proper footpath.”