The family of a 61-year-old woman from Ulhasnagar filed a complaint with the authorities of King Edward Memorial Hospital (KEM), contending that despite the patient receiving adequate medical treatment, the support staff failed to assist her during her four-day stay. Two of those days were spent in a wheelchair due to the unavailability of a bed. This lack of assistance from ward attendants caused distress for both the patient and her relatives, particularly in her final moments before succumbing to her illness on November 7.

Neetu Rajasth, the woman in question, was rushed to KEM from the SR Mehta & Sir KP Cardiac Institute in Sion after the latter declined to perform a heart valve operation, citing her weakened state. Upon arrival at the KEM cardiac centre, it was discovered that liquid had accumulated in her lungs, requiring immediate attention before any operation.