A long-suffering MTNL Dolphin customer from Borivli finally won back Rs 1,940 after a six-month battle over payments made while struggling with bad network issues. Ravi Nair, a social worker, continued recharging his mobile account despite the poor connectivity, hoping MTNL would resolve the problem. He also repeatedly contacted customer service for help with the issue, but it remained unresolved.

Frustrated, Nair eventually visited MTNL offices in person, demanding a refund for his payments during the service interruption. Though redirected between various offices and officials, he persisted. After nearly six months of follow-ups, an MTNL officer from the head office in Prabhadevi contacted Nair and refunded him a year's worth of recharge payments. However, Nair is not satisfied, stating that the refund only covered the amounts he had paid, and he sought further compensation.