IndiGo crisis worsens with overworked staff and growing passenger anger

Updated On: 08 December, 2025 07:28 AM IST | Mumbai | Madhulika Ram Kavattur

Despite passengers breaking counters, yelling abuse and hurling objects at the only face of IndiGo on the ground over the past week, airport staff of the airline did not abandon their posts and responded to everything as best as they could

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Fliers argue with staff at the IndiGo counter outside Terminal 1 of Chhatrapati Shivaji Maharaj International Airport on Sunday. Pic/Madhulika Ram Kavattur

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I couldn`t have a bite to eat or take a break to use the washroom while on duty,” said Uzair Khan, one of the IndiGo ground staff members who have been on the receiving end of the fury of thousands of fliers amid the unprecedented crisis that arose from the carrier’s failure to cope with revised Flight Duty Time Limitations (FDTL) guidelines. Weary of delays and cancellations that have persisted since December 2, the frustration of passengers was on full display at the IndiGo counter outside Terminal 1 of Mumbai airport on Sunday.

A passenger and IndiGo staffer have a heated exchange on Friday. Pics/By Special Arrangement