Indigo has dismissed the survey findings released by AirHelp, the global market leader in passenger rights and flight compensation, questioning the survey’s credibility. AirHelp ranked IndiGo, India’s largest airline, among the world’s worst, placing it at 103 out of 109 on its global rankings. In response, IndiGo highlighted data from India’s aviation regulator, DGCA, emphasising its consistent performance. The airline stated, “India’s aviation regulator DGCA publishes monthly data on airline punctuality and customer complaints. IndiGo has consistently scored high on punctuality and maintains the lowest customer complaint ratio for an airline of its size and scale. As India’s most preferred airline, IndiGo refutes the survey’s findings.”

AirHelp defended its rankings, explaining the parameters used to evaluate airlines. A spokesperson told mid-day that the rankings are based on three factors: On-Time Performance (OTP), Passenger Satisfaction, and Claim Resolution.