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DGCA amends ticket refund rules for air travellers

The amendment of Civil Aviation Requirement will allow the passengers, who are downgraded involuntarily and are carried in a class lower than that for which the ticket is purchased, will be reimbursed by the airline

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Representational Pic. iStock

Representational Pic. iStock

The Directorate General of Civil Aviation (DGCA) has amended its Civil Aviation Requirement (CAR) for passengers who are unable to board due to denied boarding, cancellation of flights, and delays in flights.

The amendment of CAR will allow the passengers, who are downgraded involuntarily and are carried in a class lower than that for which the ticket is purchased, will be reimbursed by the airline.

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