The ‘Expected in Minutes’ (EIM) panels on platform indicators of the Central Railway in Mumbai have been non-functional for the past three years, despite repeated assurances that they are being tested and will be operational soon. As a result, commuters at railway stations have no way to know how long it will take for a train to arrive.

While private and third-party mobile apps provide such information, the railway’s official system has yet to catch up. At most stations, the EIM panels are either blank or display “zero,” a report stated in this paper. The delay stems from the ongoing process of linking and integrating the Train Management System software with these indicators, which has been in progress for the past three years.