Railways must communicate clearly during crises
Updated On: 03 December, 2025 06:26 AM IST | Mumbai | The Editorial
A passenger added that toilets had no water, the ceiling leaked, and complaints went unheeded. Dinner arrived hours later
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Railway staff fixing a leaking toilet after passenger complaints during the prolonged delay. Pic/By Special Arrangement
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Passengers onboard a Mumbai-bound Superfast Express train recently accused the Railways of negligence after facing leaking toilets, lack of food and an eight-hour delay, with many alleging that the ‘superfast’ train halted at nearly every station en route.
A mid-day journalist, too, travelling with his elderly mother, reported being stranded at Lucknow railway station for nine hours while waiting for a train to Mumbai, with no updates on arrival or platform despite freezing weather.
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