Commuters at the Mumbai airport have complained that cab aggregator pick-up points have been taken over by anti-social elements, who are duping them by overcharging for rides. Drivers of the cab aggregators told mid-day that they were helpless, and had collectively raised the issue with the authorities. “We landed in Mumbai around 1.30 pm and our destination from the airport was short. The cabs we booked via the app declined rides. So we went to the pick-up point kiosks of the cab aggregator firms. 

There, some unidentified people claiming to be agents of cab companies offered to book rides for us through the app on their phone, and made us sit in one. After travelling some distance, we were told that we would have to pay double the fare. When we objected, we were told that the fare included the parking fee. Many are looted like this at the pick-up points. Cab aggregators should look into this and stop the outsiders,” said Saveeta Iyer.