The passengers of Air India flight AI186 from Vancouver to Delhi were left frustrated as their flight was cancelled after they had boarded and sat on the plane for more than five hours. The flight—which had been experiencing delays since March 24—was finally cancelled on Monday (March 25). According to passengers, Air India did not adhere to the stipulated wait-time norms and failed to provide adequate accommodation, affecting around 300 passengers.

Air India check-in counters without any staff present