Far from taking extra care of senior citizens, some BEST conductors seem bent on ensuring that travelling on buses is an unpleasant experience for them. One such conductor allegedly shouted at and behaved rudely with a 63-year-old woman, who had given him a 10-rupee note for a fare of Rs 7.

Ruhi Khan said that, just last week, she saw another conductor asking a man, in his 70s, to get off the bus because the passenger didn’t have change. Pic/Satyajit Desai