The headless B.E.S.T undertaking has faced a barrage of problems since the beginning of the new year, with random flash strikes and freak mishaps affecting commuters. Trade unions and activists have raised alarms and called for government intervention to rectify its operations and appoint a full-time general manager.

B.E.S.T has been under severe criticism since the Kurla bus accident, which led to the death of eight pedestrians and injured over 40 people. On December 24, B.E.S.T general manager Anil Diggikar was transferred, and a new IAS officer, Harshdeep Kamble, was appointed. However, Kamble never took charge. After this, the government asked the BMC additional commissioners to handle the additional charge of the B.E.S.T undertaking, leaving the post of general manager vacant.