In January 2024, the Indian aviation sector witnessed a tumultuous period, with a total of 5,52,231 passengers facing disruptions due to various issues, such as denied boarding, flight cancellations, and delays. According to the DGCA, a total of 732 official complaints were lodged in January 2024, with more than half of them being related to flight problems.
 
“The overall cancellation rate of scheduled domestic airlines for the month stood at 3.67%. Weather conditions emerged as the primary reason for flight cancellations, accounting for 82.8% of the total cancellations,” said a senior official from DGCA. “Among the complaints received by scheduled domestic airlines in January 2024, issues related to flight problems were predominant. The number of complaints per 10,000 passengers carried was approximately 0.56, indicating a significant number of dissatisfied passengers,” he added.

People queue up to board a domestic flight while others wait for their flights at T2. File pic