Following commuter complaints, Western Railway said it has systematically narrowed down problems of AC local trains and successfully redressed them. The WR Mumbai has a fleet of seven AC local trains operating 96 daily services. It was found that four key problems included leaks from AC and temperature variations, jamming of doors, problems in the train’s electrical equipment and the snag in the train’s motors. 

“To tackle this issue head-on, a team comprising officers and supervisors of EMU car shed at Mumbai Central, Kandivli and Virar worked in tandem and devised a Reliability Action Plan (RAP) to address the failures in Air-conditioned rakes. Through rigorous testing and data analysis of all Air-Conditioned EMU rakes, key factors contributing to the failures were identified. After critical analysis of the failures, they were classified into different heads and sub-heads,” WR chief public relations officer Vineet Abhishek, said.