What should a cop at a remote police station in far-flung Gondia or Nandurbar district do to raise a grievance with the higher-ups? Until recently, the only route was to wade through the maze of bureaucracy. Now, it’s just a tap away.

To ensure that he is all ears for his own men and women, Maharashtra Director-General of Police Sanjay Pandey has started a Telegram channel to personally connect with the force. The top officer will listen to grievances from 4 pm to 6 pm every Sunday.