No tantrums, ma'am: I didn't know this woman, but she was being difficult and kept asking for a ladder with a cage for the rescue. Pics/PRADEEP DHIVAR, SAYED SAMEER ABEDIu00a0

Taj - Chitkala Zutshi,u00a0u00a0Ku00a0F D'Souza
Additional Chief Secretary (Home), Colaba station fire officer

Chitkala Zutshi: I was at the Taj with friends for dinner when we heard gunshots around 9.35 pm. We realised it was a terrorist attack.

Luckily, the terrorists didn't come to where we were on the first floor. For seven hours, we were stuck there. I made several calls to policemen and officials I knew.

I also had an additional responsibility because of my job. Around 4.30 am, the firemen finally rescued us.