The Indian Institute of Technology-Bombay (IIT-B) and the National Law School of India University (NLSIU), Bengaluru, have teamed up with Meta to explore the digital transformation of India’s consumer grievance redressal system through Generative Artificial Intelligence (GenAI). Dr Pushpak Bhattacharya of the Computer Science and Engineering Department, who is leading the project for IIT-B, said the technology will ease the working of consumer courts.

Meta is an industry leader in GenAI research and is partnering to build a robust AI ecosystem in India. This initiative aims to evaluate the applicability of large language models (LLMs) in developing public solutions to enhance efficiency. According to Meta, the project is integral to its commitment to cultivating a responsible ecosystem for AI innovation and addressing challenges in the real world.