MTNL Mumbai consumers have been complaining extensively about a lack of redressal and timely response. Many consumers said they would have loved to keep the connection but had to give up due to the company’s apathy.

“I was forced to give up my MTNL landline as well as my MTNL mobile numbers after repeated follow-ups with MTNL. They were unable to provide service. Since most MTNL linesmen have been forced to take voluntary retirement, there was no one at MTNL who could understand where the problem was or how to troubleshoot it. Despite complaining repeatedly on the PG Portal, no improvement in service was forthcoming. After porting my mobile numbers to another service provider, MTNL continued to raise bills for a few months. I had to lodge a complaint on the public grievances portal to get these bills cancelled. I would have loved to continue with MTNL broadband as a backup, but I had no choice as the broadband stopped working 8-10 months ago. Now I have to chase them for a full refund of billed amounts, as my bills were paid by electronic clearing system (ECS),” said Robin Viegas, an activist from Vidyanagari Parisar ALM, Kalina.