Passengers of SpiceJet flight SG268, who were scheduled to fly from Mumbai to Bengaluru on February 19, alleged that the flight was delayed for over two hours, causing inconvenience and distress to many onboard, especially senior citizens. The flight, which was supposed to depart at 10.55 pm, finally took off at 1.54 am on February 20, which frustrated passengers. Passengers who were expecting a timely departure were left in discomfort.

“We were kept waiting for hours without any proper explanation from the airline staff. Many senior citizens were among us, and the delay was extremely inconvenient for them,” said one of the passengers. The passengers have now resorted to reaching out to the Directorate General of Civil Aviation (DGCA), urging them to take stringent action against SpiceJet for the delay and the lack of consideration for the well-being of passengers.