The police station in Bhayander West is a big enough landmark to be a legitimate stop for share-a-rickshaws whizzing around the suburb. The station itself is a surprisingly accessible place. There's a temple within the premises; a Garfield-sized cat is lounging in the lobby; people come and go as if it's open house. In fact, the terrace of the building actually functions like one, with citizens washing their dirty linen in front of a motley group of lawyers, cops and counsellors.

In a one-of-its-kind initiative, the Bhayander police have started conducting grievance redressal meetings every Saturday, from 11 am to 2 pm, to settle petty complaints, such as fights in societies over parking or children's play areas, family disputes and others. Called the Bharosa Cell, the initiative is spearheaded by Sub-Divisional Police Officer (SDPO) Atul Kulkarni. The aim of the cell is to become the bridge between distressed citizens and indifferent courts. The idea is clear - the first information report does not have to be the first resort.