The confusion and chaos at the two-railway Dadar station have prompted a city commuter to play ‘rail doot’, or ‘rail messenger’, for confused passengers near the Dadar bridge for two hours daily. Worli resident Narendra Patil arrives at the station two hours before it’s time for him to go to work and guides grateful commuters to the right platforms.

I stay at Worli village and work in Mulund. On my way to the office, I pass Dadar station every day. I have been watching helpless passengers, many of whom are new to the city or who have just arrived on express trains, roaming around in circles at Dadar station. There is a lack of signage and indicators and people end up going to the wrong platforms,” said Patil, who works at a cement dealers’ firm.