In light of complaints about harassment and fraud perpetuated by clean-up marshals, the Brihanmumbai Municipal Corporation (BMC) is not ready to deploy them without a digital payment and receipt system. Instead of making use of bill books, they will offer offenders options such as paying fines online. The marshals will have handheld machines to print receipts that will have information such as name, mobile number, ward, GPS location, date and time along with the fine amount.

Though the procedure of appointing marshals’ agencies and police verification has already started at the ward level, they haven’t been deployed to public spaces as a few glitches in the digital system are yet to be ironed out. The BMC is almost ready with the software and the final presentation will be held next week.