Acting on Chief Minister Eknath Shinde’s orders, the Thane Municipal Corporation (TMC) has started a helpline to register complaints about nullah desilting work. However, its counterpart in Mumbai has failed to do so. Shinde had directed Brihanmumbai Municipal Corporation (BMC) Commissioner Iqbal Singh Chahal to start a dedicated helpline for desilting and solid waste complaints during an inspection of nullah cleaning work on May 19. The BMC administration had given assurances that the helpline would start on Monday (May 22).

According to a civic official, the BMC has decided to introduce a system wherein citizens can register their complaints with a photograph or video. Meanwhile, the TMC, which got directions to start the helpline after the CM visited a nullah in Thane on Monday, started the helpline on Tuesday.