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Mumbai: Railway staff get a feel of visual impairment
Updated On: 28 August, 2023 07:27 AM IST | Mumbai | Rajendra B. Aklekar
Mumbai division, Xavier’s Resource Centre collaborate to impart empathy training, sensitisation via eye-opening exercises
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Blindfolded exercises were conducted to enable staff to better empathise with those with visual impairments
Teams of railway staff, including Railway Protection Force (RPF) constables, ticket checkers and all front-line employees who represent the face of the Railways and interact with commuters daily, underwent an eye-opening experience by being blindfolded and guided to understand the challenges visually impaired individuals encounter while travelling on Mumbai’s local trains and navigating railway stations.
“The Mumbai division of Central Railway (CR) collaborated with Xavier’s Resource Centre for Visually Challenged (XRCVC) to provide training for railway staff and conduct sensitivity training for frontline personnel in the commercial department. Resource persons from XRCVC led interactive training sessions for train ticket checkers (TC) and RPF personnel, aiming to assist visually challenged passengers with effectiveness and empathy. This training is conducted on a pro bono basis,” stated a spokesperson from the CR Mumbai division.
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