The cancellation of a service during evening rush hours on Mumbai Metro Blue Line 1 on Tuesday led to chaos as crowd management went for a toss while the entry points at stations got jammed and crowding occurred on platforms.

“It was a terrible scenario at Saki Naka Metro station. A technical glitch halted the Metro for some time and the staff miserably failed to control the mob. This can result in a stampede situation. You may verify the CCTV footage,” Rohit Save, a commuter, said.