With the exception of name-brand retailers, such as H&M, the mood at High Street Phoenix mall was comparatively sombre. Most stores were advertising deep discounts, with the H&M sale attracting several shoppers. Other apparel and lifestyle retailers such as Lifestyle, India Circus and FBB wore a desolate look. But the stores have a no-trial policy.

When we stepped into the Lifestyle and FBB, we saw that both were adequately staffed and well-stocked. At FBB, multiple signage across the store indicated that trials were not allowed. Both stores were also quite strict about temperature checks and had hand sanitiser at each re-entry.