As Ghatkopar station witnesses crowding every morning, commuters ask where’s the promised station upgrade announced by former Railway Minister Piyush Goyal. The plan was to decongest the central 12-metre bridge but only the Kalyan end of the station has been upgraded.

In the morning, the crowding at Ghatkopar is due to the Mumbai Metro queues and in the evening, the crowding during peak rush hour is due to two AC locals (Dombivli and Kalyan) timetabled back to back, leading to the swelling of crowds waiting for non-AC locals on platform one,” Ghatkopar commuter Avinash Doshi said.