In a first, the BEST undertaking on Friday introduced separate ‘digital’ queues at bus stops for commuters who book tickets through its new app. This means they need not stand in the same queue as those who buy physical tickets. The physical smart cards through which bookings can be made, will also be made available from today.

“A digital queue is exclusive for commuters who book tickets through the app as a measure to popularise it, and encourage more and more commuters to use the Chalo app,” BEST General Manager Lokesh Chandra said. More than one lakh passengers have registered for the newly launched BEST’s ‘Chalo’ app in just a week and the increase in digital e-tickets, instead of paper tickets, will save the undertaking up to Rs 2 crore yearly.