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Mumbai Metro Aqua Line-3: Poor mobile connectivity and payment issues continues

While the full underground Metro has brought unparalleled commuting convenience, hiccups like no mobile network and ticket counters that have no small change have been frustrating citizens from Day 1

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Commuters scan their tickets to exit the Chhatrapati Shivaji Maharaj Terminus Metro station in Fort on October 9. PIC/SATEJ SHINDE

Commuters scan their tickets to exit the Chhatrapati Shivaji Maharaj Terminus Metro station in Fort on October 9. PIC/SATEJ SHINDE

The Mumbai Metro Line 3, whose final phase has been operational since October 9, is being used by more than 1.5 lakh commuters to travel between Jogeshwari and Cuffe Parade daily. However, major issues highlighted by mid-day that plagued the rapid transit system on Day 1 — such as lack of network connectivity and the lack of small change at ticket counters — have not been resolved. A commuter, Vanshika Patel, said on Sunday, “It gets very difficult to get a ticket at any underground Metro station due to the absence of network, especially when we don’t have cash on us.”

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