The plan by the BEST undertaking to stop plying 12-metre-long buses on busy and congested streets, especially near railway stations, will defeat the purpose of public transport, leading to more crowding, more buses, more services, and more manpower, commuters have said. Commuters questioned the logic behind such a decision, suggesting that authorities should instead focus on clearing roads of illegal hawkers and parking, which drastically narrow the roads. Transport experts have offered mixed opinions.

The bus involved in the December 9 accident in Kurla was a 12-metre-long bus on route 332, which runs between Kurla station west and Andheri East. BEST bus commuters on route 332 have often faced overcrowded buses. Initially, the bus was a double-decker but was later replaced by switch AC double-decker buses. The height of the new buses caused problems, leading them to be restricted to route 332 on LBS Road. However, BEST continued operating the buses at Kurla station west and introduced a 12-metre bus. Following the accident, BEST announced it would stop using 12-metre buses and replace them with smaller ones. From now on, the BEST will operate 6- to 9-metre buses on the route.