After over 1,350 restaurants in the country logged out of food aggregators' apps, the Indian Hotels and Restaurant Association (AHAR), which has over 8,000 members in the city, has also raised serious concerns over certain their (food aggregators') service to the industry. The association has raised its concerns over issues brought to its notice by its members. One of the major issues is that the ratings and the reviews on the sites of the aggregators are allegedly manipulated. The association also wants food aggregators to be under regulations, as they (food aggregators) allegedly don't stick to the terms and conditions on their dining out service offers, and charge exorbitant rates of percentage.

The issues with food aggregators

AHAR, one of the oldest associations in the hotel industry, had even written to the BMC highlighting the issue. Santosh Shetty, president of AHAR said, "There have been a number of instances when the members' rating and the best reviews were at the top while the hotels/ restaurants were making payments through advertisement or promoting the outlets on the sites (of the aggregators). But as soon the restaurant was not interested in advertising, the rating dropped drastically and even the negative reviews started topping the site." He pointed out another issue. "Many outlets which are registered on the online portals work without regulations. Many of them don't even have the necessary licenses. This causes major issues for the customer," he said.