RBL Bank has now enabled additional banking transactions and added a host of new features to 'RBL Cares', its AI-powered conversational Chatbot that can provide real-time customer service assistance on a range of questions related to banking and credit card products and services.

The Chatbot has been built in partnership with Senseforth.ai, a leader in the Conversational AI space. It has successfully answered over four million queries in less than six months of its launch in January, 2020, with an accuracy of over 95 per cent.