People travelling for free on BEST buses seem to have more than doubled, as checks have yielded twice the revenue from ticketless travellers in 2021, compared to 2020. However, BEST officials said that things promise to look up due to the Chalo app, as cashless transactions, digital payments and automatic online ticketing options are available, unlike in 2021. The latest data available with the BEST is only from January 2021 till November 2021, but reflects the transactions with clarity.

Random checks are conducted by ticket checkers and supervisors in buses and at bus stops. As per official data, there were 11,469 ticketless travellers in 2020 but in 2021, till November, there were 23,972 ticketless passengers. While the revenue generated through this (fines) in 2020 was R6,53,020, in 2021 till November it was Rs 14,39,580.