A 23-year-old female bank employee of a multinational bank allegedly sent an `I love you` message to a 25-year-old man using a customer`s mobile phone. The incident occurred when a 48-year-old driver, holding an account in a multinational bank located in Malad’s Orlem branch, visited the bank to address a complaint regarding a transaction made on his credit card on Monday afternoon. He was directed to a woman employee at the bank counter. She took his mobile phone to help him with the problem and later she returned the phone asserting that the issue had been resolved.

Shortly after he left the bank, the complainant received a call from an unknown number. The caller inquired about the message, and the complainant checked his phone but did not find any such message. The caller then sent him a screenshot of the message.