On August 20, Hyderabad resident Jayakumar Bhavanishankar boarded Indigo flight 6E 247 for Mumbai from Rajiv Gandhi International Airport in Hyderabad. While collecting his baggage from the conveyer belt at the destination he noticed the side zips to a bag were open and the seal put on them by the airline was broken.

“I also found that that my Ray-Ban sunglasses worth about Rs 6,000 were missing. I brought the matter to the notice of airline, to which their baggage services personnel at the airport simply replied that seals were being put selectively, upon request by fliers. I found this answer unsatisfactory and it did nothing to improve my situation,” Bhavanishankar told this newspaper. The above details are also part of Bhavanihankar complaint to the airline.