Check-in systems glitch disrupts airport operations; multiple flights delayed

Checkin systems at several airports across the country faced technical issues on Wednesday morning due to a system outage resulting in delays to multiple flights news agency PTI reported quoting a sourceAt least four airlines mdash IndiGo SpiceJet Akasa Air and Air India Express mdash were affected with some carriers switching to manual checkin and boarding procedures to manage passenger flow the source addedA message displayed for passengers at Varanasi airport attributed the disruption to a ldquoMicrosoft Windows outagerdquo stating that ldquoIT servicescheckin systems at airports are impactedrdquo It also said airlines had moved to manual processes temporarilyHowever Microsoft denied any such problem calling the claim ldquofactually incorrectrdquoldquoThis is factually incorrect No outages reported on Windowsrdquo the tech giant said in response to a PTI queryRealtime outage tracking platform Downdetector also showed no reports of a Windowsrelated disruptionMeanwhile the Delhi International Airport Ltd DIAL said some domestic carriers were experiencing ldquooperational challengesrdquo PTI reportedldquoSome domestic airlines are currently experiencing operational challenges which may lead to delays or schedule challenges Our onground teams are diligently working with all stakeholders to ensure a seamless and efficient passenger experiencerdquo DIAL said in a post on X at 740 amPassenger Advisory issued at 0740 HoursDelhiAirport PassengerAdvisory DELAdvisory pictwittercomiUVUW2iJDEmdash Delhi Airport DelhiAirport December 3 2025Specific details of the cause of the outage were not immediately availableIndigo issues statement amid cancellations and delaysAmid the glitches IndiGo has issued a statement on the cancellations and delaysIndiGo which saw several cancellations and delays nationwide attributed the disruptions to ldquotechnology issues airport congestion and operational requirementsrdquoIn a statement the airline said ldquoWe have had several unavoidable flight delays and some cancellations in the past few days due to various reasons including technology issues airport congestion and operational requirements Our teams are working diligently to ensure that operations normalise as soon as possible Furthermore we are offering alternate flight options or refunds to affected customers as applicable We regret the inconvenience caused to our valued customers due to these disruptionsrdquoThe carrier also advised passengers to check their latest flight status before heading to the airportldquoWe request customers to check the latest flight status at httpswwwgoindigoincheckflightstatushtml before heading to the airport to help us minimise inconveniencerdquo it addedAcross major airports passengers reported long queues and delays as airlines continued to work with airport authorities to restore normal operationsWith inputs from PTI and Madhulika Ram Kavattur