For those who thought that applying for the Unique Identification Card (UID) got easier after Unique Identification Authority of India (UIDAI) launched a new online service where citizens could book appointments in advance, this story would make you rethink your stance.

On Dussehra, Venkata Satish went to the UID centre near his home after he had booked his appointment a day prior at 5 pm. However, when Satish, a resident of Koparkhairane in Navi Mumbai, reached the centre, he was in for a rude shock as he found that the centre was closed.