EC activates ‘Book-a-Call with BLO’ and helpline number for voters

The Election Commission of India ECI on Wednesday activated its lsquoBookaCall with BLOrsquo and its voter helpline number to handle queries of the citizens officials saidIn an initiative to improve voter assistance the ECI has also introduced a new feature called lsquoBookaCall with BLOrsquo allowing citizens to directly contact their Booth Level Officer BLO through the ECINET platformThe Election Commission urged voters to use the lsquoBookaCall with BLOrsquo feature and the dedicated voter helpline number ndash 1950 ndash for any electionrelated information feedback suggestions or complaintsThe ECI on Wednesday issued an official notification in connection with the developmentThe aim it said is to ensure that votersrsquo concerns are resolved promptly efficiently and transparentlyThe National Contact Centre NCC will function as a unified helpline for all states and union territories Operating daily from 800 AM to 800 PM through the tollfree number 1800111950 trained executives will handle calls to assist citizens and other stakeholders with electoral services and queriesThe Commission added that these facilities will complement the existing grievance redressal systems Citizens can also email their complaints to complaintsecigovin for further assistanceCitizens can use 1950 Voter Helpline and lsquoBookacall with BLOrsquo facilities to resolve all election related queriesgrievances Read more httpstcoQpcRSFbt2h pictwittercomxLSfDwUPwfmdash Election Commission of India ECISVEEP October 29 2025The notification said that the ECI has activated the National Voter Helpline and all 36 State and Districtlevel helplines with an aim to address all queriesgrievances of citizens The National Contact Centre NCC will serve as the central helpline for all States and Union Territories It operates daily from 800 AM to 800 PM through tollfree number 1800111950 Calls are handled by trained executives who assist citizens and other stakeholders with electoral services and queriesIt said that all complaints and queries are recorded and tracked through the National Grievance Service Portal NGSP 20Citizens can also connect with Election Officials using the ECINet App ECI has directed all CEOs DEOS EROS to regularly monitor the progress and ensure speedydisposal of the requests of the users within 48 hoursThese facilities are in addition to the existing mechanisms for addressing election related grievances The Election Commission encourages all voters to use the BookaCall with BLO and the dedicated Voter Helpline Number 1950 facilities for all electionrelated information feedback suggestions and complaints for prompt and transparent resolution of their concerns the notification said