IndiGo cancellations: Anticipate normal situation between Dec 10-15, says CEO

IndiGo CEO Pieter Elbers on Friday said that given the size scale and complexity of their operations it will take some time to return to a full normal situation which we do anticipate between the 10 to 15th of December Addressing the passengers in a video message amid the unprecedented situation where the airline had to cancel over a thousand flights in the last three days the CEO apologised to the customers saying the situation is a result of various causes and the company is taking a few fresh measures to address the situationWe have experienced severe operational disruptions for the past few days Since then the crisis continued to aggravate with today December 5th being the most severely impacted day with the number of cancellations well over a thousand or more than half of our number of daily flights Elbers statedI on behalf of all of us at Indigo would like to extend our sincerest apologies for the major inconvenience this has caused to many of our customers on account of delays or cancellations he addedThe CEO of the airline having over 60 per cent share in the domestic aviation market said that amid the chaos and a lot of miscommunication the company has decided on some lines of action including detailed communication through major channels and providing travel facilities to those who are stranded at various airportsThe situation is a result of various causes yet for you as a customer its important how we as Indigo address this We have defined three lines of action Elbers emphasisedThe first measure is customer communication and for this he said that messages have been sent on social media and the company will extend more detailed communication with information on refunds cancellations and other customer support measuresHe further said that the company had stepped up our call centre capacitySecondly due to yesterdays situation we had customers stranded mostly at the nations largest airport Our focus was for all of them to be able to travel today itself which will be achieved For this we also ask customers whose flights are cancelled not to come to airports as notifications are sent he notedThe third step is the cancellations that were made for today are to align the crew and planes to be where they need to start tomorrow morning afreshEarlier measures of the last few days regrettably have proven not to be enough the CEO admittedSo weve decided today for a reboot of all our systems and schedules resulting in the highest number of cancellations so far but imperative for progressive improvements starting from tomorrow he highlightedWith these actions we expect tomorrow to have cancellations below 1000 Elbers saidHe thanked the Directorate General of Civil Aviation DGCA for providing specific flight duty time limitation FDTL implementation relief during this high timeStill theres lots of work in progress but going forward from here in alignment with the Ministry of Civil Aviation and the DGCA we do expect to further improve every day the CEO notedMeanwhile the government said it has decided to institute a highlevel inquiry into the massive IndiGo disruption which will examine what went wrong at the airline determine accountability wherever required for appropriate actions and recommend measures to prevent similar disruptions in the future ensuring that passengers do not face such hardships againThis story has been sourced from a third party syndicated feed agencies Midday accepts no responsibility or liability for its dependability trustworthiness reliability and data of the text Midday managementmiddaycom reserves the sole right to alter delete or remove without notice the content in its absolute discretion for any reason whatsoever