With an extensive network of 52 domestic and 15 international stations, IndiGo has ensured that its staff is given regular coaching to make customers' experience more courteous and hassle-free.

"Being part of the service industry where 200,000 passengers fly us everyday, our staff's customer service orientation undoubtedly becomes core to everyday functioning across airports, flights and other customer contact points. With our extensive network of 52 domestic and 15 international stations, we ensure that our staff is not only given regular coaching to handle situations but we lay a lot of emphasis on individual empowerment so that our staff is equipped to make the customer experience more courteous and hassle-free," said IndiGo.