Taking a dim view of the stance adopted by the insurance firm in the matter, the South Mumbai Consumer Disputes Redressal Commission has directed The New India Assurance Company Ltd to reimburse over Rs. 2.3 lakh to a Malabar Hill-based woman for an eye surgery she underwent in 2008. Rupam Khattau, who lives at Dongershi Road, had submitted a claim, which was rejected, as the treatment she underwent was allegedly ‘unproven’ and not surgical in nature.

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