From June 13, days after the civic chief issued directions to activate the Brihanmumbai Municipal Corporation’s (BMC) twitter handle, civic officials said they have dealt with more than 7,000 tweets.
While citizens are tweeting to @myBMC, on Monday it launched twitter handles for all 24 administrative wards, and people can now tweet directly to their local ward officials.

Civic officials said that of the 7,000 tweets, around 1,100 were complaints. “Since the commissioner made the announcement about the Twitter handle, we have been receiving at least 100 complaints on a daily basis. These are then forwarded to the relevant wards or departments,” said an official.