Ordered a phone online but received soap? here's how to get back your money

Imagine you order a mobile phone from an online marketplace or an ecommerce website only to open the package and find a bar of soap instead In such cases what do you do Panic or file a complaint And more importantly where do you file the complaint Should you go to the court or knock the police doorOne can now file a complaint from your home through the edaakhilnicin The Consumer Protection Act has made it possible for consumers to get back their hard earned moneyThe process is simple and one can file a complaint online by following the below simple stepsSteps to File a Consumer Complaint OnlineWhen faced with an online fraud situation the first thing to do is stay calm Herersquos what you need to doDocument Everything Always record a video while unboxing any product purchased online Keep the packaging receipts and any relevant documents as they will serve as key evidence in your caseRegister on the Consumer Portal Visit the official Consumer Protection Portal You will need to register by providing basic information and logging in with OTP After registration navigate to the Consumer Advocate Section to proceedFile a New Case Once logged in click on the option to File a New Case You will be presented with an option to file a Consumer Case After reading the disclaimer click on ldquoI understandrdquo or ldquoOkrdquo to continue Proceed carefully and donrsquot rush through any stepEnter the Complaint Details Here you will have to fill in details about the fraudulent transaction For example if you ordered a Rs 50000 mobile you will need to enter that amount as the value of your complaint Along with this a small processing fee is required which varies depending on the case value Be sure to read the fee details carefullyProvide Personal Information Enter your name email address phone number state and PIN code The information is essential for case tracking and communicationDetails of the Party You will also need to provide information about the company against whom you are filing the complaint For example if itrsquos ecommerce website visit their website and look under the Contact Us or About Us section to get the companyrsquos details including the name address and customer service numberUpload Documents Attach all necessary documents such as the invoice photographs of the product received and any correspondence with the seller You will need to upload an affidavit you can find the format online To submit your evidence click Add DocumentsReview and Submit After filling in all the required information and uploading the documents review your case and make the payment for the processing fee Once done submit the applicationOnce your case is submitted the process will begin within 48 hours You can track the status of your case on the same portal An online hearing date will be scheduled by the court and you will receive instructions for the hearing Both you and the opposing party will present your arguments and the decision will be based on the evidence providedTips for SuccessBe Organised Ensure that all your documents are in ordermdashyour casersquos success depends on the strength of the evidenceBe Truthful Always provide accurate and honest information Misleading claims could delay the process or result in the dismissal of the caseStay Updated Keep checking the portal for any updates on your case status and the hearing date