The Supreme Court on Thursday stayed the National Consumer Dispute Redressal Commission (NCDRC) decision upholding state consumer forum order, which directed HDFC Bank to pay for Rs 30 lakh to a customer, who claimed fraudulent withdrawals from his account.

HDFC Bank counsel submitted before a bench headed by Justice D.Y. Chandrachud that the customer logged on into his account through net banking and changed his PIN (Personal Identification Number). He then added a beneficiary and made three transactions in three consecutive days by transferring Rs 10 lakh each to a firm based in Agra and was notified about these transactions through SMS and email. Later, he filed a complaint with the consumer forum alleging fraudulent withdrawal from his account but did not visit the branch to raise the issue, the counsel submitted.