SpiceJet on Tuesday announced the rollout of a paperless boarding process at Shillong Airport. SpiceJet is focusing on becoming the first airline in India to issue WhatsApp-based boarding passes at airport check-in counters to make sure that the onboarding process for the passengers becomes easy. 

According to the airline, this initiative will significantly reduce wait times at check-in and support eco-conscious travel by cutting down on paper usage. It is part of SpiceJet’s broader commitment to sustainability and digital innovation – and marks the first time an airline has introduced WhatsApp-based boarding passes at airport check-in counters. Passengers checking in at the counter will now receive their boarding passes directly on WhatsApp, eliminating the need for physical printouts. 

Along with making travel for the passengers hassle-free, SpiceJet is also focusing on reducing the pollution. According to the airline, over 9 million boarding passes were printed at Indian airports in June alone, contributing to nearly 6 tonnes of carbon emissions.