Zomato reinstates employee fired over 'national language' remark

As online food delivery major Zomato faced flak over the national language issue the company issued a clarification after a Tamil Nadu customer was told that Hindi is the national languageThe company founder Deepinder Goyal tweeted saying they are reinstating the person underscoring that the level of tolerance and chill needs to be much higher in the countryGoyal added that the company did not sack the customer service agent We are reinstating the agent this alone is not something she should have been fired for This is easily something she can learn and do better about going forward Goyal wroteOn that note we are reinstating the agent ndash this alone is not something she should have been fired for This is easily something she can learn and do better about going forwardmdash Deepinder Goyal deepigoyal October 19 2021A Zomato user named Vikash on October 18 tweeted with screenshots that his order was missing an item and he was unable to get a refund due to a linguistic problem Post that the microblogging site was flooded with people criticising the company for forcing the language on customersOrdered food in zomato and an item was missed Customer care says amount cant be refunded as I didnt know Hindi Also takes lesson that being an Indian I should know Hindi Tagged me a liar as he didnt know Tamil zomato not the way you talk to a customer zomatocare pictwittercomgJ04DNKM7wmdash Vikash Vikash67456607 October 18 2021An ignorant mistake by someone in a support centre of a food delivery company became a national issue The level of tolerance and chill in our country needs to be way higher than it is nowadays Whos to be blamed here CEO Deepinder Goyal wroteAn ignorant mistake by someone in a support centre of a food delivery company became a national issue The level of tolerance and chill in our country needs to be way higher than it is nowadays Whos to be blamed heremdash Deepinder Goyal deepigoyal October 19 2021The customer service representative with whom the user communicated told him that she is attempting to obtain a refund but that there is a language barrierIn response Vikash stated that since Zomato is available in Tamil Nadu they should have engaged people who are fluent in the languageThe CEO mentioned that we should all tolerate each others imperfections And appreciate each others language and regional sentimentsGoyal also said that the companys call centre agents are young people who are at the start of their learning curves and careers They are not experts on languages and regional sentimentsHe emphasised that Zomato loves Tamil Nadu just as much as they love the rest of the countryAnd remember our call centre agents are young people who are at the start of their learning curves and careers They are not experts on languages and regional sentiments Nor am I btwmdash Deepinder Goyal deepigoyal October 19 2021Tamil Nadu we love you Just as much as we love the rest of the country Not more not less We are all the same as much as we are different he saidHaving said that we should all tolerate each others imperfections And appreciate each others language and regional sentimentsTamil Nadu ndash we love you Just as much as we love the rest of the country Not more not less We are all the same as much as we are differentmdash Deepinder Goyal deepigoyal October 19 2021Also Read FabIndia withdraws JashneRiwaaz promo after rightwing backlashThis story has been sourced from a third party syndicated feed agencies Midday accepts no responsibility or liability for its dependability trustworthiness reliability and data of the text Midday managementmiddaycom reserves the sole right to alter delete or remove without notice the content in its absolute discretion for any reason whatsoever