A BEST circular stated that staffers receiving machines from conductors or ground booking staff post duty observed that the plastic flaps over the display of the machine were seemingly cut open
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The BEST’s directive to bus conductors to pay up if parts of ticket machines are found broken or non-functional has irked employees. Trade unions are threatening to take to the streets in protest.
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A BEST circular stated that staffers receiving machines from conductors or ground booking staff post duty observed that the plastic flaps over the display of the machine were seemingly cut open. This exposes and affects the display area while storing them. This affects the machine’s productivity and longevity, making it non-functional in the long run. The undertaking has listed damages that need to be recovered for various items which are found to be broken. There has been a major backlash with employee representatives terming this a dictatorship while BEST insists this is in line with its policies.
One suspects this is going to escalate as both sides have dug in their heels. Leaders on both sides have to understand what is happening, why machine parts are broken or damaged in the first place.
If there is a technical or mechanical issue, then, maybe things can be resolved to some extent with technical intervention.
One prime grouse is the cutting open of the flaps. This can be avoided by instructing staffers about how to avoid this or addressing a visibility problem if that is the reason this is cropping up. Get to the root of this and see how best one can tackle it. We want to see that staffers do not come on to the roads because of this. The BEST is fulfilling a very important role in the current commuting scenario and we have to keep in mind that taxi and auto fares have jumped too. Let us witness leaders on both sides detangle this so that staffers learn to treat with care, and BEST’s policy has a middle ground too.
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